Get a 2-Factor Code

To perform these steps, you must be in either one of the offices or connected to the VPN!

  1. Connect to the icRouter at your office
    • It should be named something like
  2. Sign in using your username (the part to the left of the @ in your email address) and your current computer password
  3. Click the button to request a new OTP seed
  4. Open the Authenticator app on your mobile device – How to install
    1. Remove any existing 2-FactorCodes for the office
      1. Android: Press and Hold on a code and press the delete icon in the upper-right corner
      2. iPhone: Open the menu in the upper-right corner and choose Edit, press the pencil icon to see a delete option
    2. Scan the QR code
      • This is the only time this QR code will be visible
      • Requesting a new OTP seed will invalidate all previous OTP seeds

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